2023, Vol. 6, Issue 2

Vietnam's economy is growing rapidly, especially in the industrial sector thanks to policies to attract foreign investment. However, the process of industrialization and economic development has caused serious environmental pollution problems in Vietnam, especially in industrial parks in dynamic cities like Ho Chi Minh City. In that context, the government has introduced regulations and promoted businesses to carry out environmental protection work to reduce pollution and increase brand recognition. During their business operations, businesses need to consider environmental protection as a responsibility and obligation, because environmental protection not only brings short-term benefits but also creates long-term benefits for businesses. Therefore, the urgent issue is to conduct research and propose policies to improve business results of businesses using environmental services in Ho Chi Minh City. The objective of the article is to evaluate the impact of transaction costs, service quality and relationship quality on business results of businesses using environmental protection services in Ho Chi Minh City. Chi Minh. From there, the author has a basis to propose management implications for these businesses to improve business efficiency in a sustainable way. The author conducted a survey of 360 industrial customers who are businesses in industrial parks and export processing zones in Ho Chi Minh City. Quantitative analysis results with Cronbach's Alpha coefficient analysis technique, EFA exploratory factor analysis, and SEM linear structure analysis determine the influence of: transaction costs, service quality, and relationship quality on business results of businesses using environmental protection services in Ho Chi Minh City.